Facility Help Desk

Are your employee's workstations conducive to providing each individual with the most productive environment, or do your employees feel inhibited by their office facilities? Within large companies, it is a common problem for employees to be unsatisfied with their personal workstation. The constant request for furniture reconfigurations, network problems and other maintenance issues creates a mammoth task of organizing and completing those requests.

NEO's web based application can help you to manage those requests in a cost effective, timely manner. Our Facility Help Desk System has proven successful for companies with over 2,500 employees over 250,000 square feet.

NEO's Facility Help Desk System provides many valuable benefits beyond most other generic help desk solutions. Not only does it log, color code and keep track of all work orders that are entered, it also makes sure that each order is assigned to the proper employee or outside vendor for completion, and then tracks the progress until it is closed out. In this way, clients can not only see what types and how many work orders are being entered, but also how long it is taking to get them completed. Since the system automatically assigns the work orders to the proper individual, it saves time that would otherwise be spent emailing or calling by employees to contact the necessary person.

In addition, vendors can access the application to view only the work orders assigned to them specifically, and can then sort them by building, floor or area to allow for more efficient response time.

Since the system provides support to not only demand but also preventative maintenance needs, clients can track the effectiveness of their vendors and outside contractors to ensure that they are visiting their sites on time and as needed. For OSHA purposes the work orders can be flagged to show that they are safety issues, which are then automatically given priority over the non-safety work orders in the queue.

Like the rest of our applications, the data in our Facility Help Desk system is always in real time, allowing for accurate appraisals of work order progress as well as the ongoing ability to generate multiple types of reports on efficiency, safety and other fields.